Return

Return Period

You have the right to return any product within 14 calendar days from the date of order receipt.

After this period, we can no longer accept the product return.

Product Conditions

The returned product must be in new condition, with original packaging and intact label. We do not accept returns for products that have been washed, worn, or damaged.

Return Costs

Shipping costs for returns are borne by the customer. We aim for transparency and respect in our relationship with every customer, and returns are made simply, via a courier chosen by the customer.

How to Initiate a Return

1. Send an email to retur@lifthood.ro with your order number and reason for return.
2. Safely package the product, along with the invoice or a copy of it.
3. Send the package to the address specified in our reply, using a courier of your choice.